Last updated: 21/11/2025
Thank you for shopping with us! We want you to be fully satisfied with every purchase. If something isn’t right, we’re here to help.
 
1. Eligibility for Returns
You may request a return for most items within 30 days of delivery if the item is:

• Unused and unworn

• In its original packaging

• In the same condition as when you received it

• Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

• Customized or personalized jerseys/apparel

• Final-sale or clearance items

• Gift cards

• Digital products (if applicable)

2. Return Process
To begin a return:

1. Contact our customer support at [your email] with your order number.

2. We will provide return instructions and a return authorization.

3. Ship the item back using the instructions provided. (Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.)

3. Exchanges
We offer exchanges for:

• Incorrect sizes

• Defective or damaged items

• Wrong item received

All exchange requests follow the same process as returns. Exchanges are subject to product availability.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved:

• Refunds are issued to your original payment method

• Processing typically takes 3–7 business days depending on your bank

Refunds will NOT be granted if:

• The item shows signs of wear or damage

• It is returned without authorization

• It falls into the non-returnable category

5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Provide photos of the issue and packaging

• We will replace the item at no cost or offer a full refund

6. Shipping Costs

• Return shipping is paid by the customer unless the item was damaged, defective, or incorrect.

• Original shipping fees are non-refundable, except in cases where we made an error.

7. Late or Missing Refunds
If you haven’t received a refund:

1. Check your bank or credit card account again

2. Contact your payment provider

3. If you still have concerns, contact us at [your email]

8. Contact Us
If you have any questions about this policy or need help initiating a return, reach us at:
📧 colette@house

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