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Shipping Policy

Last updated: 21/11/2025

Thank you for shopping with us! This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order is placed and another email when your order ships.

2. Shipping Rates & Delivery Times

Delivery times and rates depend on your location and the shipping method chosen at checkout.

Estimated Delivery Times (Domestic):

  • Standard Shipping: 3–7 business days

International Shipping:

  • Available for most countries.

  • Delivery times typically range from 7–21 business days, depending on destination and customs processing.

 

Please note: Delivery times are estimates and may vary during peak seasons or due to carrier delays.

3. Tracking Your Order

Once your order ships, you will receive an email with a tracking number.
Tracking may take up to 24–48 hours to update after dispatch.

4. Shipping Restrictions

We do not ship to:

  • P.O. Boxes (if applicable)

  • Countries restricted by customs or trade regulations

Certain oversized or specialty items may have additional shipping fees.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to import taxes, duties, and fees once the shipment reaches your country.

  • These charges are the customer’s responsibility.

  • We are not responsible for delays caused by customs processing.

6. Wrong Address or Undeliverable Packages

Please double-check your shipping address at checkout.

If an order is returned due to:

  • an incorrect or incomplete address, or

  • the package being unclaimed

…the customer is responsible for re-shipping fees.

7. Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged:

  • Contact us at [your email]

  • Provide your order number and details

  • We will work with the carrier to resolve the issue

For damaged packages, please include photos of the item and packaging.

8. Shipping Carrier Information

We partner with reliable carriers such as:​

  • Royal Mail

  • DHL (for international orders)

Carriers may vary based on product size, destination, or service availability.

9. Contact Us

If you have any questions about shipping or your order status, reach us at:

📧 colette@houseofbardi.co.uk

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